Hospitality and Retail

Remaining Agile for Business Continuity

Our Challenge

Our hospitality and retail customers main pain point is market demand for their services or products and adapting to demand whilst maintaining high levels of service and presentation.

FMSA understands that venues, events, restaurants and retail chains all require pristine presentation, hygiene and safety to meet customer demand which can be determined by external factors such as seasonal, or economics.

When our customers scale labour resources their concern is compliance with Australian Labour laws for their business and also their supply chains.

FMSA has the ability to scale up or down our resources to meet our customers’ changing business landscape.

Our Solution

FMSA has the ability to scale up or down our resources to meet our customers' changing business landscape. Our direct employment model and dedicated human resources team ensures compliance with the Fair Work Act (2009) and Modern Slavery Act (2018). When our retail and hospitality customers experience an upturn in business we adjust our cleaning and maintenance management plan to reflect the changing operating hours and scope.

For a large-scale multi-site entertainment venue that became sold out for weeks, FMSA worked with management to provide fully trained and inducted backup staff to service the change in scope without compromising on safety, hygiene or presentation.

FMSA’s operational team also introduced emerging technology which improved the standard of cleaning in the rest-rooms, minimised the hours worked by cleaning staff and improved quality and customer satisfaction.

Looking for quality cleaning, maintenance or integrated facility services?

Contact us now.

CALL: 1300 428 299

Customer Service

Responsive

Verified & Certified

We are Quality Certified

FMSA is quality service certified. Our certifications underpin our operations and service delivery ensuring a high standard in customer service.