A well defined system and process means our standards and expectations are met and often times exceeded
At Facilities Management Solutions Australia we keep it simple with a five step process.
Consult and Plan
Scope and Formalise
Mobilise
Maintain and Cross Check
Continuous Improvement
Step 1: Consult and Plan
At Facilities Management Solutions Australia our customer journey begins with an in-depth, deep-dive consultation and development of a management plan. Our consultation process is designed to customise a solution that guarantees the delivery of a seamless service.
Step 2: Scope and Formalise
Our management plan feeds into the Scope of Service Agreement and once agreed we can formalise the relationship, exchange contracts and move towards building a great partnership fostering mutual commitment to a dedicated service plan which is agile, flexible and responsive and focused on outstanding customer service.
Step 3: Mobilise
Our mobilisation executes as we plan to continue. Our mobilisation ensures business continuity through our proven onboarding processes and skilled mobilisation and transition managerial procedures and practices. Our aim is always to ensure a seamless customer experience that enhances our customer’s business objectives.
Step 4: Maintain and Cross Check
At Facilities Management Solutions Australia we take action towards maintenance of our plans and KPIs – our weekly service auditing system ensures we are delivering to safety and quality standards and our technology and reporting ensures our customers have live reporting across the service.
Step 5: Continuous Improvement
At Facilities Management Solutions Australia we are constantly looking to improve the service and actively maintain a continuous improvement program. Our culture fosters open communication and customer feedback to ensure we are consistently meeting our service requirements.
Our Workforce
Our services are delivered by our fully trained and qualified commercial cleaners and maintenance providers who are overseen by our highly experienced operational and managerial team. Our workforce undertake rigorous company and site specific onboarding and training which adhere to our policies, procedures, and are underpinned by our ISO management standards.
Our Technology
At Facilities Management Solutions Australia one of our values is innovation in providing exceptional customer experiences – we’ve invested heavily in innovation in our technology.
We employ the latest in emerging technology with a focus on process improvement, quality assurance and safety. From day one of our service you’ll experience the difference in improved quality, efficiency and transparency in the service. Our managerial team are highly skilled in process and systems training across our diverse portfolio of customer sites.
We are Quality Certified
FMSA is quality service certified. Our certifications underpin our operations and service delivery ensuring a high standard in customer service.